D’Haro – Refund & Return Policy
Last Updated: 2026.02.25
At D’Haro, we take great care in crafting garments that embody quiet authority, intentional minimalism, and timeless quality.
If your order does not meet expectations, we’re here to help.
This Refund & Return Policy explains how returns, exchanges, and refunds are handled for purchases made on dharoapparel.com.
1. Eligibility for Returns
To be eligible for a return, items must be:
-
Unworn, unused, and unwashed
-
In their original condition
-
With all tags, labels, and packaging intact
-
Returned within 30 days of delivery
Items that show signs of wear, alteration, damage, or removal of tags may not be accepted.
2. Non‑Returnable Items
For hygiene and quality‑control reasons, the following items cannot be returned:
-
Final sale items
-
Gift cards
-
Items marked “non‑returnable” at checkout
3. Exchanges
If you would like to exchange an item for a different size or color, please contact us at support@dharoapparel.com.
Exchanges are subject to product availability.
If the requested item is unavailable, we will offer:
-
An alternative item, or
-
A refund according to our refund guidelines
4. Return Process
To initiate a return:
-
Email support@dharoapparel.com with your order number and reason for return.
-
Our team will provide return instructions and a return shipping label (if applicable).
-
Pack the item securely in its original packaging.
-
Ship the item back using the provided label or your preferred carrier.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
5. Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
-
Refunds are issued to the original payment method
-
Processing typically takes 5–10 business days, depending on your bank
Shipping costs are non‑refundable unless the return is due to our error.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@dharoapparel.com.
We will resolve the issue promptly with a replacement or refund.
7. Late or Missing Refunds
If you haven’t received a refund after the processing window:
-
Check with your bank or credit card provider
-
Confirm that the refund has been posted
-
Contact us if the issue persists
8. International Returns
International customers are responsible for:
-
Return shipping costs
-
Customs fees
-
Duties or taxes associated with the return
Refunds will be issued for the product cost only.
9. Policy Updates
We may update this Refund & Return Policy at any time.
The “Last Updated” date at the top of this page reflects the most recent version.
10. Contact Us
For questions about returns, exchanges, or refunds, contact: